At AirboardShop.com we strive to ensure our products are manufactured with the highest standards. We have a 30-day return policy, which means Customers have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags affixed, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@AirboardShop.com. If your return is accepted, we’ll forward a return shipping label to your email of record, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns on purchases from Airboardshop.com:  Must be approved with a company-issued return label and an assigned RMA.

Returns on purchases from Dealers:  Please contact your Seller directly.

You can always contact us for any return question at Info@AirboardShop.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If your Airboard is damaged due to normal use please send us an image for us to review at

Info@AirboardShop.com 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.